Returns and Exchanges

We are committed to ensuring that you are happy with your online shopping experience.

IMPORTANT

In order for your return to be valid YOU MUST NOTIFY US OF YOUR INTENT TO RETURN PRIOR TO SHIPPING THE ITEM BACK. Failure to do so will risk the items being lost and your return will not be accepted (parcels from customers that did not notify us will not be accepted and will be returned to you). ANY COSTS INCURRED (INCLUDING CUSTOMS DUTIES AND TAXES) AS A RESULT OF A FAILURE TO FOLLOW THE RETURN INSTRUCTIONS PROVIDED BY US VIA EMAIL OR HEREIN, SHALL BE DEDUCTED FROM THE REFUND OR CREDIT AMOUNT.

Return Policy

  • Goods are non-returnable and non-exchangeable except in the case of manufacturing defects.
  • Returns and exchanges must be initiated within 14 days of receipt of the goods.
  • Goods intended to be returned and exchanged must be dispatched no later than the later of (i) 14 days after receipt of the goods or (ii) 7 days after the return/exchange request is confirmed.
  • All goods to be returned must be new and in the original condition in which they were purchased. They must be unworn, unwashed, unworn and still have the tags attached.
  • Accessories and items that originally came with the goods (e.g. cases, user manuals, spare parts) must also be returned.
  • Returns that do not meet the above conditions will not be accepted.
  • If your final purchase amount is below the free shipping threshold after returning a product, we will deduct the original shipping costs that would have been charged from the refund. However, if you choose to be refunded via a cash coupon, we won't deduct the original shipping costs. 
  • You will be responsible for all costs in relation to returns/exchanges, including return shipping costs, duties and taxes.

Return/exchange procedure

  • Initiation of return/exchange.
    • Within 14 days of receiving the goods, send a return/exchange request to Customer Care at customgoodsshop@lingble.com or use a live chat with the following information.
    • For Return：provide customer service with your order number, details of the product you wish to return and the reason for the return. You will be contacted back with return instructions.
    • For Exchange： provide Customer Care with your order number, details of the item(s) you wish to exchange and the model/size of the item(s) to be exchanged. We will hold the requested item(s) to ensure that they are not sold out while you wait for the returned item(s). 
  • Packaging
    • Pack your goods and invoice in a bag or box. 
  • Select Shipping Method
    • Use any courier service that offers tracking and signature on delivery to send the parcel back within the specified time to the following address:
      -------------------------
      11JAN LINITED.
      Room 601, 6/F, Fabrico Industrial Building, 78 Kwai Cheong Road, Kwai Chung, NT.
      Hong Kong
      -------------------------
    • All costs in relation to costs of returns/exchange shall be borne by you. Please note that the shipping fee quoted on our website for purchases under the free shipping threshold is not a reference for the actual return costs. We can also arrange for return shipping labels and pick up for you if you prefer, and we will deduct the return shipping costs from your refund amount.
  • Submit return tracking number
    Please sent the return invoice number, or tracking number to customgoodsshop@lingble.com.
     
  • Refund Processing
    • If you have an account, login here. 
    • You may choose to receive your refund in the original form of payment or as store credit/coupon.
    • Refunds are initiated within one to two working days after we receive the returned goods.
    • For refunds made via the original payment method, it may take up to 10 working days for the refund to be recorded on your account, as processing times vary between different payment providers If you have not received your refund after 10 working days, please contact customgoodsshop@lingble.com or use the livechat to contact our Customer Care.